📦 Shipping Insurance – Relocations.io

Ensure your goods are transported safely with comprehensive shipping insurance. Forwarder’s liability alone may not cover the full value of your shipment.

🚚 Forwarder’s Liability vs. Shipping Insurance

Forwarder’s Liability

Standard coverage by transporters.
Maximum liability: €8 per kilogram of your shipment.
- Example: 100 kg shipment → up to €800.
Liability will not apply if damage is not noted on the driver’s delivery documentation at time of delivery.

Осигурање транспорта

Covers the full declared value of your goods.
Provides comprehensive protection for loss or damage.
Ensures smoother and faster claims handling.

💡 Tip: Always declare the accurate value of your shipment and follow our 📦 Shipping Packing Guide for proper packaging.

🛡️ CMR Insurance

CMR Basic Insurance is included with all European road freight shipments.

Key Points:

Coverage under the Convention on the Contract for the International Carriage of Goods by Road (CMR Convention).
Protects against loss or damage during transit.
Basic coverage only; additional insurance is recommended and may be required for higher-value or special items.
Insurance or Liability will not apply if a picture is not submitted prior to pickup and taken upon delivery and documented by the driver.
Proper packaging is mandatory for insurance coverage (📦 Shipping Packing Guide).

📸 Shipment Photos Requirement

Photos of your packed shipment must be taken before pickup and submitted on the portal for all shipments and any insurance type.
Confirms items are properly packed and meet transport requirements.
Shipments without photos will not be insured, and claims will not be accepted.

💼 Special Shipments and High-Value Goods

Prior coordination is required for:

Shipments over €250,000.
Non-standard or high-value items, such as:
- Art, antiques, prototypes
- Coins, documents, certificates

Insurance purchased without prior approval usually covers only the material value.

✅ Why Choose Shipping Insurance

Full coverage for the declared value of your shipment.
Avoid limitations of forwarder’s liability.
Quick, hassle-free claims process.
Affordable protection for valuable shipments.

Businesses with frequent or high-value shipments can arrange direct insurance contracts for customized coverage.

💡 Quick Reference

Type	Coverage / Notes
Forwarder’s Liability	€8/kg, limited and basic, depends on driver documentation and at time of delivery
CMR Insurance (traveling within Europe)	Included for all European shipments (Read full CMR convention here)
Additional Insurance or Normal Insurance	Available for all shipments, premium based on value of goods. May require a receipt or proof of purchase in cases where the value is considered high by the insurer.
Photos Required	Sent to us before pickup, mandatory for all and any insurance type
Packaging Compliance	Required (📦 Shipping Packing Guide)

⚠️ Insurance Activation: Insurance of any kind cannot be added, purchased, or activated after the shipment invoice has been paid and the shipment booked for pickup, and
⚠️ Packing Evidence Required: If a photo of the packed item is not provided before pickup, all insurance coverage is void and no claims will be accepted.
⚠️ Insurance Confirmation: When insurance is included, the applicable insurance type will be listed on the invoice, provided that a photo of the packed item is submitted prior to pickup.
⚠️ Claims Process: All claims must be submitted within 1 business day of delivery and must include:
Proof of pickup document provided by the driver
Proof of delivery document provided by the driver
Proof of damage at delivery document provided by the driver
Photo of the Item at delivery taken by the driver and the customer
Original invoice/receipt for the damaged item from a store or business
Shipping invoice showing the insurance type (Relocations.io)
3x legal repair quotes from a registered business in the local city
Before submitting a claim, please review the applicable insurance policy. For CMR insurance, the full CMR Convention must be reviewed, as certain damages may not be covered if specific conditions are not met.
⚠️ Deductibles: All insurance policies, including basic CMR insurance, are subject to a deductible based on the declared value and coverage level.